If I can live and behave according to regulations in this “exceptional situation”, airlines and decision makers have to be able to do that too. You are not required to agree to receive a voucher or else suffer a complete loss of funds. Making ends meet is really hard under this stress. The refund would have been our lifeline. Money is not even the main problem. KLM has canceled many flights. However, in view of the magnitude of this crisis and the number of cancellations, it may take longer to process these transactions. If you payed with a debit or credit card, you can request a chargeback from your card provider or bank. Gary Leff is one of the foremost experts in the field of miles, points, and frequent business travel - a topic he has covered since 2002. Because they have high paychecks and profits and help from states, and we don’t. Dear KLM, if the situation was reversed and I couldn’t take my flight, you wouldn’t blink twice to keep the fare of my non refundable ticket (nor would I expect you to). If you were in this situation, how would you feel? Financially and healthwise! It’s pretty hard to reach KLM nowadays. ... 24/7 via Twitter. I was shocked because this was a company I had trusted. Through March 31, the value of tickets for flights that may be canceled and for which the airline could be liable for vouchers or refunds reached around 2 … The money for the flight took over a year to save up, so that myself and my partner could visit a family member in Africa. Now they want to take away our rights retroactively. By law KLM should give a refund but are just refusing. Due to the virus, my husband and son are not working. Speaking in the Dutch parliament at the start of May, van Nieuwenhuizen told MPs that KLM was up against some €3 billion in refunds to travellers, underscoring the need for customers to accept the vouchers over their legal right for reimbursement.. This takes the longest. KLM owes me €687. Because of the overwhelming volume of requests, it may take up to 90 days for us to process your request and check your eligibility. So you will just need to wait until we receive the refund from the airlines.” After I asked “three to four months from when?”, Alice replied on 1 July: “It will be 3-4 months from the date of Submission. KLM owes me €2300. KLM has updated its voucher policy, and will now offer a choice of either of a voucher or cash refund for future flights cancelled as a result of the coronavirus crisis. 09/**/2020 - Orbitz called KLM on behalf of me and I got an email from Air France Sales & Service Center saying I will have to contact orbitz regarding my refund. KLM owes me €225. People do remember who treats them well, and this behaviour is shocking. KLM customers have gone through nine circles of hell and are unlikely to ever buy a ticket from them again. Currently selected country: France, Currently selected language: English These are some steps that you can take in order to start the refund process. As of now, many customers are being served by KLM’s contact center, so you might change your flight or ask for a refund … KLM owes me £570+. KLM begins to understand that the PR department cannot solve the problem of an impending crisis of confidence — breaking the law will not be overlooked by the public anymore. It’s still not finished, so we have to keep fighting them everyday. It was hard getting answers. I’m thinking about this all the time, I wrote everywhere, spent hours and hours on this. You are a company that’s here for profit, I’m just a person that was here for a service. Newsroom. I thought KLM was a respectable company. KLM owes me £7000. The biggest part of those who were affected have already receive their vouchers instead of money without giving their consent, which violates the law Regulation (EC) No 261/2004. Therefore, Air France and KLM have decided to adjust their refund policy for flight cancellations taking place on 15th May and after. I feel betrayed and helpless, it’s very hard to get a personalized answer to my questions. I’m worried that flight prices will escalate or the company goes bump. KLM owes me €3500. I am not a bank to give interest free loans for any length of time — it is not my business. Why can other airlines treat customers with respect but not KLM? Dear KLM, your behaviour has been illegal and is incredibly inconsiderate to people who are already dealing with so much upset. Currently selected country: France, Currently selected language: English I felt cheated, left alone. I lost my job, I’d need my money now. KLM is adjusting its refund policy for the coronavirus crisis so that passengers whose flights are cancelled due to the pandemic can choose between a voucher or a cash refund. Instead of refunding customers for these canceled flights, which is their policy, KLM has only offered vouchers for future flights. I doubt I’m the only one who purchased a flight while I still had a job. The KLM tickets were applied for refund on 10 April 2020 via BSP.” Dear Air France–KLM, I had trust in you, I couldn’t believe you would not respect the law. Corporate. Dear KLM, be honest with your customers. KLM owes me more than £3350. Dear KLM, do the right thing and stick to the laws, rather than lining your own pockets and those who can afford to throw money away. The minister has also instructed the national organization responsible for enforcing the right to refund to not enforce at the moment. : Please contact us via Customer Care and supply us with a Power of Attorney and a copy of a valid picture id of the passenger for whom compensation is requested. If a refund is not already proposed to you in the “My Bookings” section of the website, please complete the refund claim form below. KLM owes me HUF 78900. Who knows when we can travel again and whether we can afford to travel in the future, so vouchers are not helpful at all. Dear KLM, I am not a bank. This is management decision, and nothing else can be done, no refund can be granted from higher channels either. I don’t want a voucher, because I am not a bank, and because my money won’t have the same value in a year. Book your KLM flight now and change your booking at no extra cost. Enter your e-mail address or Flying Blue number > Enter your booking code > Live arrival and departure times View flight status > And in this case your KLM refund must be paid in cash, not in coupons or vouchers. Effective immediately, KLM customers can request a refundable voucher – free of charge and for whatever reason – for all tickets with a planned departure up and until 31 March 2021. I’ll never trust governments and justice again. And most importantly what are you doing with the money you kept, when you didn’t fulfil any service? Customers then have the choice of buying a new ticket with the voucher or requesting a refund. And you can only hope that they do not change policies again... Due to the COVID-19 pandemic, the borders of many countries remain closed, which have impeded air travel significantly. KLM owes me €1000. Dear KLM, you should know that what you’re trying to force is illegal and stop immediately! I have the right of get ALL my money back, and I need it to live in my current situation. Let’s plan for the future, not only for today! Some vouchers which you received due to cancellation, delay, denied boarding or downgrading, are refundable (‘refundable EMD’) and can be exchanged for cash. Join the group on Facebook so we can help each other and stay informed. It’s not at all nice to feel humiliated trying to convince them to respect the law. But I also didn’t buy my ticket in anticipation of a pandemic and not getting a refund. Chances are that you’re going to be ignored or get the same roboreplies, but having a proof of contact is important for future claims. Depending on if your flight was cancelled, you can request a travel voucher or a cash refund. I just want you to refund what is owed, so that I can give it back to the families. The KLM tickets were applied for refund on 10 April 2020 via BSP.” Air France/KLM has a strong presence on both Twitter and Facebook Messenger. Together, we are an ocean”. Now we don’t require to travel as it’s long passed, so a voucher is of no use to us. The airline still hopes that customers will opt for vouchers, and to encourage this the airline plans to add "extra value" to the vouchers, KLM announced on Thursday. But, because of that, I will prefer companies with honesty and customer care. A voucher is not enough because I don’t know if I will be able to fly within one year. Big firms like you don’t care about people. Dear KLM, why are you ignoring the law and not respecting your customers? The airline still hopes that customers will opt for vouchers, and to encourage this the airline plans to add "extra value" to the vouchers, KLM announced on Thursday. I fear that many people will not forget this and the reputation damage will be enormous. Find up-to-date answers to the most asked questions about the impact of the coronavirus on our services and travel routes. We would like to show you a description here but the site won’t allow us. The airline is not the victim of this pandemic, yet they’re the ones being bailed out. KLM owes me €1462. A voucher is of no use to me since the reason behind my initial travel has now passed and not required. How could a company treat its customers with such disregard? Language Selection It’s not lawful, and KLM are unreachable. I can’t use a voucher, because the cost has gone up, so it doesn’t get me to my destination anymore. Saving companies and governments is not done through money, it’s done with reputation, humility, and action to benefit all that they represent. You are using innocent people’s money to pay your bills. I feel hopeless because they are leaving innocent people behind with their government’s support. Their customers are flooding Facebook and Twitter to complain they can’t get their money back for canceled trips. Dear KLM, do your job and refund everyone whose flight you decided to cancel. The status of your refund request. I feel angry and frustrated, because I can’t get KLM to respond. KLM owes me almost £1000. People all over the world are trying to navigate the refund process with KLM and finding little assistance from the airline. 2.3 If it's KLM fault. Because if this would have happened to us, they wouldn’t give a damn about our problems. I don’t want to fly with KLM again, because you proved yourselves to be hypocrites and liars. KLM’s Refunds Processing System. Concerned customers will be offered the choice of a voucher or a cash refund. Careers. If you’re the silent lurker type, please support others via likes and other reactions (the latter marks the content as more relevant for the algorhythm). To make it worse, our minister says in parliamentary questions that “we can always go to court” and she tries to kill European regulations through a back door. The Dutch minister with air travel in her portfolio has given KLM de facto permission to not give refunds as long as the vouchers are valid for 1 yr and at expiry unused value will then be refunded. Customers should not be used as interest-free banks, but rather should be given a full refund for services not rendered. Don’t forget: “Individually, we are one drop. Search query Search Twitter. Below you will find quotes from real letters from KLM. When I reminded them that they’d already promised to give me a full refund, and not a voucher, they simply told me I could sue them if I wanted to. Effective immediately, KLM customers can request a refundable voucher – free of charge and for whatever reason – for all tickets with a planned departure up and until 31 March 2021. Go to this KLM’s webpage; Choose your language; Select your country or region; Choose the type of request— Ticket Refund, Extra Option Refund, or Travel Voucher Refund; Select the correct Product Type if necessary; Choose the Refund Reason from the drop-down menu* Click on Continue; Tap on Confirm; Fill in your Contact Details KLM owes me £1906. Refunds . KLM owes me £920. Select country and language. Why don’t you try hard to get help from the state to pay back customers ticket? Daniel Klein. KLM owes me €1500. KLM deliberately sold me tickets to already cancelled flights, taking advantage of my desperation to get home. Therefore the refund needs to be applied via BSP and it will take 3-4 months for them to activate the amount to us. Gary Leff is one of the foremost experts in the field of miles, points, and frequent business travel - a topic he has covered since 2002. Read all conditions . This group was created to work together to enforce our right to a refund for a canceled flight. Saved searches. These tips do not guarantee you a refund. I feel tricked and deceived, like I was the victim of a con artist. If you ever plan to buy a ticket from KLM in the future, you can only hope that you will not become of us who are working hard to get our money back. Flight delay or cancellation Log in for rebooking options and the latest updates on your journey. A German passenger rights company, Flightright, is suing a raft of European airlines including Ryanair, Lufthansa and Swiss over billions of dollars in unpaid refunds … With so many people out of work and low on funds, receiving a refund is imperative. Twitter users were quick to question why KLM would make light of airplane fatalities and to ask for the tweet to be deleted. Dear KLM, I used to fly with KLM for business as well as pleasure, but I will take my money elsewhere in the future. Currently selected country: United States, Currently selected language: English, Contingency plan for lengthy tarmac delays, Your KLM flight was cancelled and you did not take an alternative flight, You’ve been confronted with a change in the Schedule Indicators (article 11 General conditions of carriage) and you decided against transportation, If the conditions of your ticket allow for a refund or, You cancelled your trip because your European flight was delayed more than 90 minutes and your outbound and return flights were scheduled on the same day, You cancelled your intercontinental KLM flight because it was delayed more than 3 hours, Your KLM flight was cancelled or delayed for more than 3 hours, Your flight was not cancelled or delayed due to special circumstances, such as extreme weather conditions, political instability or a third party strike. Document everything. Affiliate. This left me with frustration and headaches. Because of the overwhelming volume of requests, it may take up to 90 days for us to process your request and check your eligibility. am angry. Because of an extensive COVID-19 testing programme, you won’t have to go into quarantine upon arrival in Amsterdam if you test negative. Vouchers won’t pay my bills, my family’s financial situation has changed as a result of the crisis. Dear KLM, the definition of integrity: “the quality of being honest and having strong moral principles; moral uprightness”. I can’t get a response from KLM, I feel let down. Welcome to Refunds Processing System Please start by selecting your language. … Information about the coronavirus-tested one-way flights. Dear KLM, you are currently preying on the most vulnerable: the sick, stranded, and desperate. Apart from that the airline still have to take you to your destination or give you a full refund. We had a group booking to Holland for a boys football tournament. They have no intention of returning your money. The hardest thing is dealing with the stress and inconvenience of contacting KLM whilst working flat out for the NHS (testing for Covid). Together with Delta Air Lines, we are launching coronavirus-tested one-way flights departing from Atlanta. Dear KLM, your attitude and your total disregard for your customers’ circumstances at this difficult time is the very hard to accept. KLM website offers single and return tickets ... but the cheapest option can prove the most costly. Spread your story on social media (KLM is not only on. The status of your refund request. If anything, you will receive a voucher after those 60 days. KLM has confirmed that they will not be issuing refunds for travelers who have booked flight tickets with a departure date prior to May 31, the airline told NL Times. Dear KLM, why are you allowed to act against laws and regulations? It’s under the same company as Air France. Frustrated and out of options, people have turned to making complaints on KLM websites and social media outlets only to find those complaints have been removed. About KLM About KLM. KLM owes me £2000. I told them my rights, but they didn’t listen to me, and issued a voucher without my consent. KLM is adjusting its refund policy for the coronavirus crisis so that passengers whose flights are cancelled due to the pandemic can choose between a voucher or a cash refund. KLM owes me €687. In addition to the official private channels (FB Messenger, WhatsApp, and the phone), you can also email them at klm.web-response@klm.com or delegate@klm.com. KLM has updated its voucher policy, and will now offer a choice of either of a voucher or cash refund for future flights cancelled as a result of the coronavirus crisis. People and organizations worth contacting (the list is not complete, suggestions are welcome): We are regular people, we don’t have the resources a huge corporation like KLM has, but we all have a voice — so let’s use it. It has worked out for some of us, didn’t for others, but it’s worth a shot, and since it can take a long time in some cases, it’s better to try your luck early on. Dear KLM, airlines could not exist without their customers. Partners. I’m upset, this is a lot of money to me. Continuously updated. We are all going through a lot at the moment, and a voucher does not help me pay bills or do essential repairs on my home. If we’d just been asked, we would have considered taking the vouchers out of national pride. “In order to make travel easier for customers in this challenging time, Air France and KLM loyalty program FlyingBlue is waiving the refund fees for travel until 31 March 2021 on all reward tickets.” Also note that if you have recently paid a cancellation fee to Flying Blue, you can contact them for a refund. In the case of a flight cancellation, the airline is obliged to give a full refund. Go to this KLM’s webpage; Choose your language; Select your country or region; Choose the type of request— Ticket Refund, Extra Option Refund, or Travel Voucher Refund; Select the correct Product Type if necessary; Choose the Refund Reason from the drop-down menu* Click on Continue; Tap on Confirm; Fill in your Contact Details KLM Refuses ticket refund has 3,823 members. How much could you be entitled to? This was the last time we could have spent out there with them. 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