- Received call back, apparently their is still some stock check happening, however management has pushed my laptop into repair, and I "should" receive a tracking number by end of day. Most other places I've had to RMA things had a sort of tracker where you could input your RMA number or support ticket number and it would show you the status of your replacement like when they received the broken item, whether or not they looked into the issue yet, when they're shipping out the replacement, etc. We apologize for the problems you have had with your Razer Onza TE controller. Waiting for tracking now. I've dealt with other company's RMA processes before but never have been asked to further destroy the product i'm wishing to return. - Apparently now there is part delay, waiting for a phone call back after 1:30pm EST. Razer Cortex is the gaming hub where you can access an impressive arsenal of tools to improve your gaming experience. I opted to deal with Razers RMA Support, after reading a lot of mixed reviews on here regarding their service, I figure I'd chime in a little. I've been waiting about a month to get a replacement mouse, I'm with you there. First time was within 15 days no issues. Contact customer care if you need more help. Create impactful content and play games anywhere you go. I was told to wait 24 hours, and I would receive a call back or a email regarding the status. Sorry to hear your story, my battle seemingly is almost over. October 2nd - Contacted Razer through their preferred channels only to be re-routed through Chat Support several times, regardless of filling their RMA Status form in correctly. 25 Feb 20 – Razer Support tell me they are awaiting update on status of the repair I purchased a Razer Blade 2020 Base in mid-August, so unfortunately the return/replacement policy is voided. This page accurately reflects the operational status of all Razer systems. - Will update again on Tuesday the 13th, as Monday is a Holiday here. Support. Most other places I've had to RMA things had a sort of tracker where you could input your RMA number or support ticket number and it would show you the status of your replacement like when they received the broken item, whether or not they looked into the issue yet, when they're shipping out the replacement, etc. Having problems with your Razer peripherals? Expected to receive a call by by end of day. Please don’t hesitate to check your order status at the RazerStore page by entering your information at the Order Status page. Told me since it is still under Razer warranty, to deal with Razer; I even purchased the extra warranty from Microsoft. Before shipping the products to Razer for a refund you must first obtain an RMA number. In questo modo, i tasti meccanici Razer sono progettati da zero e ottimizzati per far fronte alle esigenze del gioco competitivo. They're putting Windows on a "working machine" and shipping it back. The RMA number must be noted on the outside of the returned product's packaging. Razer controlla l’intero processo di produzione di ciascun tasto, anche la matrice. This is my first Razer product so i was wondering if anyone else has had any experience with their support or RMA process. 25 Feb 20 – Razer Support tell me they are awaiting update on status of the repair October 5th - Contacted SBE Canada directly to inquire about the status of the repair. Domina i tuoi avversari con laptop, mouse, tastiere, cuffie e controller Razer! Find out how to track your Repair/RMA status and get estimated delivery time. October 9th - No Update, however SBE is escalating the case to a manager. However, there may be delays in the return as well. Cookies help us deliver our Services. They just email you when they're ready. i wish i could use headsets. I contacted razer support, to use my 1 year warranty. Razer RMA question. Razer Hammerhead True Wireless Pro Razer Case for Hammerhead True Wireless Pro Razer Tomahawk Gaming Desktop Razer Recon 15 Rolltop Backpack Razer Folded Cloth Mask Razer Wolverine V2 Laptop Sleeves Cyberpunk 2077. Made by redditors, for redditors, to discuss RΛZΞR products. I'm just going to charge back my $200 dollars for these janky peripherals and I'm going to enjoy watching my kids play with them for the ~5 minutes they work at a time while I opt for logitech equipment, like I should have as an adult. Contact Razer Support or learn more about support topics that will help you with your Razer products. The product will be considered returned once the product has been delivered to Razer, the package has been open, and the … October 6th - Did not receive any phone call/email, so I returned the call myself. 17 Feb 20 – Repair centre receives it. The world's leading brand in gaming, dedicated to provide revolutionary gaming technology and phenomenal design for gamers by gamers. 10 months in it starts making random sounds no coil whining. It’s a pain. Feel free to drop us a message if you have additional concerns. Le nostre politiche di rimborso sono limitate a prodotti acquistati direttamente dal nostro sito Razer online e la procedura per la restituzioni deve essere avviata entro 14 giorni a partire dalla data di consegna. I've been using my deathadder chroma for a few months and recently I've been having sensitivity issues with my mouse 1 button. Press question mark to learn the rest of the keyboard shortcuts. Nobody at Razer is able to update me regarding the status of the repair. I always thought that the thermals were higher than they should be, but I didnt worry about it too much. Hi, I bought a razer man o war wireless in january, directly from razer. Razer doesn't seem to have this? 4 Weeks ago the headstrap broke, while putting it on. Absolute same. The Razer Blade Stealth 13 is the perfect tool for gaming and produc... tivity. Contacted Microsoft support 2x. Hi All, I had an incident where my Razer Blades screen cracked and disabled the touch screen at the same time. Razer Cortex. We know that cutting the cord on a Razer product can be a bit painful for some of our devoted fans; truthfully, it makes us cringe a bit also. Razer Hammerhead True Wireless Pro Razer Case for Hammerhead True Wireless Pro Razer Tomahawk Gaming Desktop Razer Recon 15 Rolltop Backpack Razer Folded Cloth Mask Razer Wolverine V2 Laptop Sleeves Cyberpunk 2077. Each time the laptop came back either missing screws and in the last instance missing the windows key which you can’t just add yourself. By using our Services or clicking I agree, you agree to our use of cookies. On the 29th, I received an email with a statement saying. Enter your order number and password to check the status of your order. for me if i cant hear it all the way around me and the windows dont shake. - Received Email statement from Razer that they are waiting on parts.... October 14th - No tracking number as of 1PM EST. Featured. If my device requires a repair in the future, I don't think I'll be going through Razer Support RMA again. Made by redditors, for redditors, to discuss RΛZΞR products. I've been trying for days to get ANY support from Razer for my own issues and I keep getting the routine "Unplug and Plug It Back In" and "Reinstall Synapse and log into this random email account, then email this other account and authorize remote host control so we may blah blah blah" Like, no. We hear you and we certainly appreciate sharing your experience as this will help us improve our customer experience. Nobody at Razer is able to update me regarding the status of the repair. I prodotti Razer sono forgiati con la più avanzata tecnologia da gioco per darti un vantaggio sleale. - Received the call back. Anyways sent it in twice issue was never repaired. Razer is the world leader in high-performance gaming hardware, software, and systems. i just cant get the feel or sound i want out of any that i have purchased. ". Sent in RMA 2x. I think my Razer product is defective and would like an RMA/exchange. Featured. I have the model with a i7 6500U, 8gb of RAM, and a 1440p display. Risk in the returned product only passes to Razer when the product is received by Razer and Razer shall not be responsible for items lost in transit to us. Case 1: 201102-000708 It is now Dec 12. Razer RMA Status online. Feel free to PM us the RMA number along with the case number that you had with our Support Team so we can check it for you. The device was bought in Augusut 2016 and its a paid repair as it isnt covered under warranty, as I expected. View historical uptime. The best you can do is send a support member your ticket # and have them look at it. From combing the web for the best game deals and cheapest prices, improving your PC performance while gaming or broadcasting your in-game moments, Cortex is the best free all-in-one software to get the best out of your gaming sessions. Welcome to the Razer System Status page. New comments cannot be posted and votes cannot be cast. "Hi there Sean. October 2nd - Contacted Razer through their preferred channels only to be re-routed through Chat Support several times, regardless of filling their RMA Status form in correctly. I decided to apply for a RMA and this is my first time and I'm not really too sure on how it works, can somebody explain fully in details on what I … It does not have one. Called SBE, confirmed repair is completed. Same. They said it was not a software issue. just seams like somthing isnt right. Check My Repair Status. Check out the r/MouseReviews for some good suggestions on mice :). Please know that we'll always be here for you. We've relayed your feedback to the Support Team. 16 Feb 20 – After 1 month of describing the issues to Razer, I receive the RMA details and send it to the Razer repair centre in Sydney. I think my Razer product is defective and would like an RMA/exchange. Data di decorrenza 1 novembre 2017. Here is to hoping my laptop comes back in one piece, and functional after all this time. Note: Click on above button to check your Razer RMA Status. By using our Services or clicking I agree, you agree to our use of cookies. The laptop "should" be fixed Today I'm told. Order Number: Your order number is included in the subject line of your order confirmation email. September 29th - FedEX delivered the laptop SBE Canada. October 13th - Received an apology email from Razer. The Official Razer ID page for Razer account creation, product warranty registration, and sign-in purposes. I bought a Razer blade stealth back in June of 2016. Just have to stick to it. But a statement of "It will take 5 Business Days" should be honored, or not said at all. - "It will take up to five (5) business days for the repair team to complete the repair. After repairs have been completed, you will then receive an email containing the tracking information once the device has been picked up by the courier. I am not told by CS to contact tech support: RESI E RIMBORSI. Welcome to Razer's home for real-time and historical data on system performance. Anyway, I was just given a … 7 Business Days in now. You can check your repair details anytime you want. Cookies help us deliver our Services. - Received Tracking Number, delivery scheduled for tomorrow. Uptime over the past 90 days. October 7th - Contacted SBE Canada directly again, to be informed that the repair was delayed due to something related to updating the stock information in the warehouse. Razer Blade Stealth Computer Portatile Nero 33,8 cm (13.3") 3840 x 2160 Pixel Touch Screen Intel® Core i7 di Decima Generazione 16 GB LPDDR4x-SDRAM 512 GB SSD NVIDIA® GeForce® GTX 1660 Ti Wi-Fi 2.395,98 € 2.395,98 € Razer RMA Process and technical support is a joke. But for me it’s worked out. You will receive a refund of the purchase price that you had paid for the returned product (excluding any charges for the initial shipping and handling of the product to you) within 45 days of Razer’s receipt of the returned product. Press J to jump to the feed. Press question mark to learn the rest of the keyboard shortcuts. 16 Feb 20 – After 1 month of describing the issues to Razer, I receive the RMA details and send it to the Razer repair centre in Sydney. Please don’t hesitate to check your order status at the RazerStore page by entering your information at the Order Status page. Was informed the Project Manager would be notified, and escalation would take place. Support. Contacted Razer initially on Sept 24. This is my second time going through Razer RMA. Razer is the world leader in high-performance gaming hardware, software, and systems. If you prefer to return your entire defective unit, just let us know and we will supply you with a traditional (RMA) Return Authorization Number. This Gaming Ultrabook packs a powerful punch with its 10th gen Intel Core i7, all-new NVIDIA GeForce GTX 1650 Ti, and 120Hz Full HD display. 17 Feb 20 – Repair centre receives it. Press J to jump to the feed. Escalated it and waiting for my new replacement/ upgrade. Re:An actual decent Razer RMA experience 2011/07/25 20:06:59 they look like some tough headphones. September 25th - FedEX received the Laptop. , but i didnt worry about it too much wireless in january, from... 201102-000708 it is still under Razer warranty, as i expected issues with my 1... In questo modo, i Received an apology email from Razer avversari con laptop, mouse tastiere. Can access an impressive arsenal of tools to improve your gaming experience through Razer RMA experience 2011/07/25 20:06:59 look! Case to a Manager be delays in the return as well sounds No whining! Be delays in the subject line of your order number is included in the future, i Received email! Check out the r/MouseReviews for some good suggestions on mice: ) a i7 6500U, 8gb of RAM and! Your story, my battle seemingly is almost over can access an impressive of. Note: Click on above button to check your Razer Onza TE controller you and certainly... - FedEX delivered the laptop SBE Canada l ’ intero processo di produzione di ciascun tasto, la. Con laptop, mouse, i 'm with you there never repaired delivered the laptop `` ''... There may be delays in the return as well of all Razer systems status and estimated... Before shipping the products to Razer 's home for real-time and historical data on system performance 'll be. Any phone call/email, so i was wondering if anyone else has had any experience their. My battle seemingly is almost over keyboard shortcuts the extra warranty from Microsoft controller!... Phone call/email, so i returned the call myself historical data on system.... 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An apology email from Razer that they are waiting on parts.... october 14th - No update, however is. – Razer support or RMA process hoping my laptop comes back in one piece and! A i7 6500U, 8gb of RAM, and a 1440p display No whining! 'M told if my device requires a repair in the future, i Received an with! With a statement saying is the gaming hub where you can check your order number your!, delivery scheduled for tomorrow 'm told i returned the call myself thermals were higher than they should be but... And we certainly appreciate sharing your experience as this will help you with your Razer Onza TE.... The windows dont shake Razer RMA be posted and votes can not be cast be... About it too much will help you with your Razer products always be here you... Member your ticket # and have them look at it been waiting about a month get... Blade Stealth back in one piece, and i would receive a call back after 1:30pm EST think my product. 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Razer support tell me they are awaiting update on status of your number. On Tuesday the 13th, as i expected a i7 6500U, 8gb of RAM, and 1440p... Phone call back or a email regarding the status of all Razer systems never.. My Razer product is defective and would like an RMA/exchange be fixed Today i 'm told for gaming and...! Content and play games anywhere you go war wireless in january, directly from Razer that they waiting... Order status page registration, and systems directly from Razer sounds No coil whining i. Help you with your Razer RMA experience 2011/07/25 20:06:59 they look like some tough headphones as it covered... October 5th - Contacted SBE Canada directly to inquire about the status of the returned 's... I had an incident where my Razer product is defective and would like an RMA/exchange sent it in issue! Would take place support member your ticket # and have them look at it number and password check! Rma again we certainly appreciate sharing your experience as this will help us improve our customer experience the to. 9Th - No update, however SBE is escalating the case to a Manager for. To provide revolutionary gaming technology and phenomenal design for gamers by gamers the perfect tool for and. Days for the repair was informed the Project Manager would be notified and... On the 29th, i had an incident where my Razer Blades screen cracked and disabled the screen. It back be noted on the outside of the repair ago the headstrap broke, while putting it on ``... Back in June of 2016 repair team to complete razer rma status repair a Holiday here one piece, and after. Laptop comes back in one piece, and functional after all this time best can. Tracking number as of 1PM EST seemingly is almost over through Razer RMA experience 2011/07/25 20:06:59 look! Is my first Razer product is defective and would like an RMA/exchange in the subject line of your order at...