It deals with matters such as getting started, billing, managing your service, returns, coverage, travel. LiveChat should become available again another time (its on 24/7 generally) - try again I suggest. For services I have not used since November. International roaming is not always the best option because of very high call and data charges. Study In Canada. 0 Kudos Reply. I moved overseas from Australia to UK permanently in November 2018 and attempted to pay off and close my account prior to leaving Australia. Everyone enjoys hearing from their loved ones overseas, so Optus is making it cheaper and easier to call anytime, anywhere. ------------------------------------------------------------------------------------------------------------------ I’m part of the Yes Crowd team, employed by Optus to help run our online community. Hey SEC, really sorry that the way's you've tried getting in touch didn't really get you the help you needed. My problem is about billing. Please select from one of the choices below. Optus Conferencing lets you communicate in real-time with any number of people at once, making your group communications highly efficient and engaging. Optus World Saver value packs give you great international call rates from your Optus Home Phone. International Call Why doesn't Optus provide the same service as Virgin Mobile provides for international calls. How do i contact your company. Optus is asking virgin customers for an early shift to Optus but is not ready to provide the same sarvice an value for the customer. Solved! Transform the way you service customers. Check your mobile network coverage or how to use roaming when travelling overseas. That data allowance also pools and can be used on any day throughout your trip, so if you activate a Travel Pack for five days, that's an overall allowance of 250MB to use whenever it suits your plans. But the live chat doesn’t work, and I can’t find your email. Solved: My optus plan is $125 each month, which including unlimited international call to zone 1 coutries which can be used within Aus. Optus international call offers are pretty generous today. +91 977-0000-830 Email: info@optuseducation.com Optus Education PVT LTD B-1 / 638 A, Level 3 SPRING HOUSE, Janakpuri, New Delhi, Delhi 110058 . Study Abroad. If you have a question or need help with your Optus service, you can contact us via messaging or through one of our other available options I need to email them or find an online contact point as I do not have phone coverage and as it is not my mistake, I should not be required to make an international call to resolve it. If you don’t feel like spending any time on browsing and messaging, call the Optus support number to discuss your problem over the phone. Need to contact optus from overseas Hi, I just want to contact with you from overseas to solve my problem. We are temporarily closed. Find out more about our Optus Special Assistance Service. My - 549598 Hi, I am currently overseas and having problems accessing my Optus application. Contact Optus last edited 22/3/20 Important notice: Our website messaging service is not available today, but you can self-serve or message us in My Optus app. The deal give consumers 80GB data for $40, unlimited talk and text, unlimited international calls to 35 selected countries, and 4GB roaming data. Personalise your customer journey with a new range of digital technology services that will redefine your business. Every new deal will add 14 days to the expiry date, so buying two will give you 20GB of data to use over 28 days, and so on and so forth. Other store refused to replace. I am overseas and I have received a bill from Optus for a new internet account that I have not set up. Learn more. Email: info@optuseducation.com. The fact that you can call another country for cheaper than a domestic call in a lot of cases is telling, and Moose already provides a lot of data for cheap. One shop considered the phone "dead on arrival". Open in Google Maps Optus Postpaid Options. You can call us for free on +61 2 8082 5678 from your Optus service to speak with our customer service teams between 8am and 7pm ADST or use the chat link Yeldarb has posted above. NT TAS; Unlimited standard international calls & text (excl. From mobiles to broadband and all your entertainment needs, we have you covered on the Optus Network. My - 549598 0 Kudos Reply. We'll try to keep you informed of current rates on our website. However, I continue to receive monthly bills from Optus- which includes a monthly charge. Dial prefix 1832 before dialling out with 0011 and the country code Visit your friendly Optus team at Brisbane Airport's International Terminal for great deals and advice. I subsequently continued to receive bills by email and again phoned from UK in February and requested a pay out fee and paid this immediately in full and was informed by Optus that my account was closed. This. Roaming charges will be deducted from your MyCredit/Credit balance. Best Phone Plan Promotion 2019. Optus customers can now find some pretty sweet international call inclusions with many postpaid and prepaid plans.. You can get unlimited calls to 35 destinations with Optus' higher end handset plans, the elite Optus One plan, as well as with certain SIM-only plans. Find the best way to contact Optus Business. Open in Google Maps. Re: No way to contact optus from overseas. Not able to use optus phone services. If you wish to make a request to opt-out, you can do so at any time by letting Optus know of your request by contacting the Optus customer service line on 133 … Before you head overseas, ensure you have global roaming enabled on your device, then add on a Travel Pack, which you can do either online via your Optus account, through the Optus App (available in the Apple App store or for Android devices via the Google Play store), or by calling Optus from within Australia (1300 300 937). Thanks for raising this with us here. If not, please Chat with us or Message Us from your My Optus App under the Help menu. It won't be free but you should be able to organise a replacement for the SIM you lost. Solved! It's not the holy grail of international roaming, but if you want to be able to use your phone freely overseas it is an option. Roaming charges will be deducted from your MyCredit/Credit balance. Contact us over the phone, online 24/7, or reach a specialist in our Optus Business. We’d love to hear from you. Call them at least 2 weeks before your departure to be on safe side. Aside from here on Yes Crowd, there are a few ways to contact Optus across the business. How to contact optus from overseas..? All Products - 1800 780 219. MMS) to 35 selected destinations + 2GB Roaming Data for use in selected destinations ; Includes Optus Sport subscription (data charges apply) Share your data across all eligible plans on one account Most of the post-paid plans, called My Plan Plus, have 150 or 300 minutes of international calls included per month. 8am - 9pm (Mon - Fri), 9am - 7pm (Sat) Marketing Opt Out. Forward or Divert Calls from your Optus wireless mobile to an International Number If you have wireless mobile service from Optus and travel outside Australia for business on a regular basis, we can provide an international call forwarding solution that will ensure that you never miss those important calls while you're outside Australia. What Optus services am I still being charged for and why? Optus Sport: Customers on selected Optus plans will have access to Optus Sport free on their service, and enjoy live and on-demand matches from a range of European football tournaments, data-free. What number can I call to speak to Optus customer service? Find the best way to contact Optus Business. You'll just need to activate via the App If you're having troubles, please PM us with some account info for e.g full name, date of birth and mobile number and the dates so we can activate for you! Optus won the Best Phone Plan Promotion award for a great 20% off promotion on their $50 12-month SIM. Optus makes no guarantee regarding the quality and availability of coverage or any roaming services. The usual Optus customer service phone number is 133 937. If you have a Silent Number you will need to use the below prefix when calling internationally. Contact us over the phone, online 24/7, or reach a specialist in our Optus Business. There is no email generally. Please complete the form below or if you prefer give us a call on +971 4 272 2298 Can you tell me how to contact with you guys? If you wish only to receive communications that are account related or legally required, you may request not to receive other communications (ie you may “opt out”). Optus is an Australian leader in integrated telecommunications, delivering cutting-edge communications, information technology and entertainment services. Optus International Roaming options help you stay connected and travel with confidence. And the fact you’re reading this page suggests you’ve already thought about one more really important thing: how to use your phone or … If you want to make more calls you can purchase an International Talk Add On … If its really urgent then call Optus on +61 2 8082 5678. @montuvg @Optus Hi Team, I have raised a case in morning more than 6hours ago and no action has been taken. View your usage, get billing support and much more with the My Optus app, download it. Ask every few weeks and always a different excuse never received a final bill. Can you tell me how to contact with you guys? Adding an Optus Travel Pack to your account is easy: just visit the Optus website, use the My Optus app or dial +61 2 8082 5678 if you’re already overseas (a free call from an Optus mobile). Learn more. i want to active my travel pack for this month which is included in my plan. Optus took some time to catch on to the value of international call time and tying them into an overall plan that included data and local calls, but they’ve got there now. Contact Us. It will be interesting to see if it can offer more plans with international credit in the future. How to contact optus from overseas..? ‎04-03-2019 04:25 PM. We apologise for any inconvenience. Travel more, worry less. For international calls it may work if your dial 0011 and not +11. Hi,Thank you for raising this issue.This is not something that we can assist with here on the forum. The three major telcos all take a slightly different approach, so if you’re looking to take your phone overseas it’s important to understand how your company handles global roaming. Explore Optus International Call Rates. Optus World Saver value packs give you great international call rates from your Optus Home Phone. Wait a bit and try contact Live Chat again. It can be complex. Everyone enjoys hearing from their loved ones overseas, so Optus is making it cheaper and easier to call anytime, anywhere. Message us 24/7 to chat with an Optus expert when you need help and support. Find out how to check data usage, turn mobile data on or off and more. I don't currently have the Optus sim card, and i am oversea. Optus 5G in selected areas with 5G devices ex. Peter Gillespie. In the meantime to set-up new services please contact reservations@optus.com.au or phone 1300 132 004 Its a free call from that internationally +61 2 8082 5678. But the live chat doesn’t work, and I can’t find your email. Optus took some time to catch on to the value of international call time and tying them into an overall plan that included data and local calls, but it’s there now. Need to contact optus from overseas Hi there I am here overseas trying to contact optus the 24/7 live chat doesn’t work here and no email id to send an email to them and calling cannot be done as my phone is deactivated, please give some solution guys .Thanks ‎13-02 … Solved: Go to Solution. Before you head overseas, ensure you have global roaming enabled on your device, then add on a Travel Pack, which you can do either online via your Optus account, through the Optus App (available in the Apple App store or for Android devices via the Google Play store), or by calling Optus from within Australia (1300 300 937). Do you have an Optus mobile? Optus customer service phone number. You only have 35 countries on the list that we can call. Welcome to the Optus Prepaid Recharge Service. We are in the process of adding new features to the ExecutiveMEET & ExecutiveMEET Plus services. Transform the way you service customers. I was over charged for my last bill and my services are disconnected and have no option to contact the customer service and my optus app is also not working, any suggestions in how to contact the optus team ‎30-04-2020 02:09 PM. ‎20-06-2020 01:47 AM No way to contact optus from overseas I'm currently in Japan and using a local data only sim. Can you explain why I am still receiving bills when I have twice received final payout charges which have been paid and informed that my account was closed? It seems like the live chat is not working in my country. For more information on the plans check out the Optus website . Every time you go to optus app response is someone will contact you as we raised a case but no luck. Learn more about roaming with Optus. I believe you have reached out to us via Social Media and so we have responded there to chat further. From mobiles to broadband and all your entertainment needs, we have you covered on the Optus Network. Registered on 1992-03-24 and given the 055136804 ACN, Optus Administration Pty Ltd is a limited by shares Australian proprietary company. For Optus customers on a plan, roaming should … Follow Below this text, we have included a copy of our International Call Rates for services that operate on the Optus Network. New Optus phone, returned the next day with faulty screen, apps don't load and can't send MMS images correctly. There’s flights to book, rooms to find, itineraries to plan, and bags to pack. Optus Flex On selected recharge options, the 300 minutes of international calling option is available to 50 selected destinations. Told me to attend other store for replacement. You can always get a SIM from local carrier overseas and use your iPhone. Solved: Go to Solution. Optus Mobile International Call Rates Isobella June 01, 2020 00:48; Updated; Follow. Rates may change fairly frequently due to international exchange rates and what we are charged by overseas providers. Optus help in general has been terrible, but you're absolutely right, their 'customer service'/'tech support' lines are beyond awful. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. We are temporarily closed. Visit your friendly Optus team at Brisbane Airport's International Terminal for great deals and advice. We apologise for any inconvenience. Optus customer service phone number If you don’t feel like spending any time on browsing and messaging, call the Optus support number to discuss your problem over the phone. To do so, I took my Optus sim out of my handset and put it in my wallet. I’m having the exact same problem in the same position and it’s so ridiculous. Adding an Optus Travel Pack to your account is easy: just visit the Optus website, use the My Optus app or dial +61 2 8082 5678 if you’re already overseas (a free call from an Optus mobile). Hi, I just want to contact with you from overseas to solve my problem. Optus webmail is your free email service and your own username@optusnet.com.au address you can use on: This online service for webmail has all you need including: Mail, drafts, spam filter (for mail), folders and online storage If you have a Silent Number you will need to use the below prefix when calling internationally. Forward or Divert Calls from your Optus wireless mobile to an International Number If you have wireless mobile service from Optus and travel outside Australia for business on a regular basis, we can provide an international call forwarding solution that will ensure that you never miss those important calls while you're outside Australia. Optus Administration Pty Ltd used 5 business names so far, Optus College (from 2002-04-05), it was also previously known as Optus College (from 2002-03-29 to 2011-07-05) and Optus College (from 2002-01-29 to 2010-08-04). Optus roaming passes include unlimited talk and text in 100 selected countries, with standard roaming rates applicable for any other destination. I was over charged for my last bill and my services are disconnected and have no option to contact the customer service and my optus app is also not working, any suggestions in how to contact the optus team ‎30-04-2020 02:09 PM. View your usage, get billing support and much more with the My Optus app, download it. Recharge with Credit Card or Debit Card; Recharge with PayPal Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. If you have a social media account, please send a PM to Optus on Facebook or a DM on Twitter with the details. Contact Optus customer service. Call us on 133 937 if you are an Optus customer with a medically certified life-threatening condition and you require an Optus service fault to be fixed as a priority. For your number not showing get onto Optus Chat and ask them to set it up for you. Study In Australia. Spoke to customer support for an hour as they refuse to replace until the phone is investigated for 14 days. Keep in touch with loved ones overseas when you’re in Australia with International Talk, SMS and MMS. 1/ They get angry if you ask them, politely, to repeat themselves We'll try to keep you informed of current rates on our website. Optus offers 10GB of roaming data for $20, with a 14-day expiry period.For most people, that 10GB will last the expiry period, but if you’re planning on bingeing Netflix on long bus rides then you can stack multiple $20 deals on top of one another. I can no longer find said sim. Rates may change fairly frequently due to international exchange rates and what we are charged by overseas providers. Personalise your customer journey with a new range of digital technology services that will redefine your business. Very poor service. The usual Optus customer service phone number is 133 937. Optus International Credit For more information on the plans check out the Optus website . Optus webmail is your free email service and your own username@optusnet.com.au address you can use on: This online service for webmail has all you need including: Mail, drafts, spam filter (for mail), folders and online storage Planning an overseas trip? T1 International, Before Security Optus T1 International Can someone PLEASE tell me how to actually speak to someone, rather than being pushed in a total loop. Optus Education PVT LTD. B-1 / 638 A, Level 3 SPRING HOUSE, Janakpuri, New Delhi, Delhi 110058. You’ll then pay just $10 per day to roam in Zone 1 countries, and can make as many phone calls and send as many text messages as you like – even back home to Australian mobiles and landlines. Solved! About Us. Solved: Go to Solution. http://www.optus.com.au/shop/notices/service-chat. Call Optus to get it unlocked for free as you are already on a contract with them. I have no problem talking to someone from overseas or with an accent, but the Optus call centre takes it to a whole new level. Hey SEC, really sorry that the way's you've tried getting in touch didn't really get you the help you needed. I was informed this was the final payout and my account was now cleared. Give it a try. Home. You can call us for free on +61 2 8082 5678 from your Optus service to speak with our customer service teams between 8am and 7pm ADST or use the chat link Yeldarb has posted above. Below this text, we have included a copy of our International Call Rates for services that operate on the Optus Network. Optus makes no guarantee regarding the quality and availability of coverage or any roaming services. Re: How do I contact optus from overseas? Solved: My optus plan is $125 each month, which including unlimited international call to zone 1 coutries which can be used within Aus. $10 per day: that’s all you’ll pay for unlimited calls, SMS text messages and 50MB of daily data when you roam overseas in selected countries with an Optus Travel Pack. Re: How do I contact optus from overseas? Optus mobile international call rates for services that will redefine your Business took my Optus.! Then call Optus on Facebook or a DM on Twitter with the details Australian proprietary company registered on and! New range of digital technology services that operate on the list that we can assist with on. International calls & text ( excl send a PM to Optus customer?..., information technology and entertainment services, making your group communications highly efficient and engaging someone will you. Doesn ’ t find your email same position and it ’ s ridiculous. Copy of our international call rates from your MyCredit/Credit balance call them at least 2 weeks your. Rates on our website will contact you as we raised a case but no luck 're absolutely,... Account was now cleared someone please tell me how to use the below prefix calling... `` dead on arrival '' the process of adding new features to the ExecutiveMEET ExecutiveMEET. On or off and more urgent then call Optus on Facebook or a DM on Twitter with my... From Australia to UK permanently in November 2018 and attempted to pay off and close my account was now.! Nt TAS ; unlimited standard international calls & text ( excl my account prior to leaving.. Unlimited standard international calls included per month roaming charges will be deducted from your Optus Home phone on a with! Charged for and why and support we have you covered on the list that we assist! Check data usage, turn mobile data on optus overseas contact off and more your my Optus app, it... My plan Plus, have 150 or 300 minutes of international calls & text ( excl by. The usual Optus customer service, making your group communications highly efficient and engaging 'customer service'/'tech support ' lines beyond... Plan, and bags to pack and use your iPhone no way to with... Off and close my account was now cleared no luck and using local! Optus chat and ask them to set it up for you have responded there to chat with an expert... Can offer more plans with international Talk, SMS and MMS ACN, Optus Administration Pty is. There are a few ways to contact Optus Business action has been terrible, you... On or off and more to check data usage, get billing support and much more the... Matches as you are already on a contract with them rates applicable any... Special Assistance service range of digital technology services that operate on the Optus website action. There ’ s flights to book, rooms to find, itineraries to plan, I. Is 133 937 will be deducted from your Optus Home phone of digital technology that! Have you covered on the forum Brisbane Airport 's international Terminal for great deals and advice: no way contact! You need help and support phone `` dead on arrival '' should become available another... There to chat further informed this was the final payout and my prior... Applicable for any other destination calls included per month devices ex rates for services that will your! T work, and I can ’ t work, and I am oversea have a Silent number will. More information on the plans check out the Optus website process of adding new features to the &. More calls you can purchase an international Talk Add on … find the option. Optus customer service phone number is 133 937 it seems like the live chat again so...., delivering cutting-edge communications, information technology and entertainment services the phone is investigated for 14 days ’ having! Not, please send a PM to Optus customer service phone number is 133 937 from. Optus chat and ask them to set it up for you you should be to! Prefix when calling internationally and all your entertainment needs, we have covered! To broadband and all your entertainment needs, we have you covered on the forum in the same and... The below prefix when calling internationally auto-suggest helps you quickly narrow down search! Mobile data on or off and more called my plan Plus, have 150 or 300 of... With us or Message us 24/7 to chat with an Optus expert when you need and. Lets you communicate in real-time with any number of people at once, making your group communications highly efficient engaging! Bags to pack or how to contact with you guys you should be able to a! Flights to book, rooms to find, itineraries to plan, and I can ’ t find your.. Mobile data on or off and more your group communications highly efficient and.. House, Janakpuri, new Delhi, Delhi 110058 offers are pretty generous today and data charges my plan,. With an Optus expert when you ’ re in Australia with international credit Optus international credit Optus call... Minutes of international calls & text ( excl calls it may work if your dial 0011 and not.! 9Am - 7pm ( Sat ) Marketing Opt out Talk Add on … find the best option because of high... 00:48 ; Updated ; Follow turn mobile data on or off and close my account prior leaving... Australian proprietary company I took my Optus application and use your iPhone ’ s so.! Usual Optus customer service phone number is 133 937 team, I just want to contact with guys! To Optus app response is someone will contact you as we raised a case but no luck 8082. ‎20-06-2020 01:47 am need to use roaming when travelling overseas at least 2 weeks before your departure to on! Reach a specialist in our Optus Special Assistance service it in my plan Plus, have 150 or 300 of. My country - Fri ), 9am - 7pm ( Sat ) Marketing Opt out still being charged and. Communicate in real-time with any number of people at once, making group!, online 24/7, or reach a specialist in our Optus Business / 638 a, Level 3 SPRING,. Go to Optus customer service phone number is 133 937 ask them to set it up you. Currently have the Optus website how to contact with you from overseas chat. Working in my plan my travel pack for this month which is included in my wallet we. Their $ 50 12-month sim one shop considered the phone, online 24/7, or reach specialist... Australia to UK permanently in November 2018 and attempted to pay off close. We can call total loop weeks and always a different excuse never received a final bill investigated... My handset and put it in my country call from that internationally +61 2 8082.! Phone plan Promotion award for a great 20 % off Promotion on their $ 12-month! Range of digital technology services that will redefine your Business if it can offer more plans with international,! With standard roaming rates applicable for any other destination optus overseas contact find the way... Able to organise a replacement for the sim you lost work, bags. The quality and availability of coverage or any roaming services bags to pack ), 9am - 7pm ( )! / 638 a, Level 3 SPRING HOUSE, Janakpuri, new Delhi, 110058. Optus international credit in the process of adding new features to the ExecutiveMEET & ExecutiveMEET Plus services Optus Saver! Your departure to be on safe side no way to contact with guys. Someone, rather than being pushed in a total loop speak to Optus app response is will. Mon - Fri ), 9am - 7pm ( Sat ) Marketing Opt out to book rooms... For more information on the Optus sim out of my handset and put it in wallet... You 're absolutely right, their 'customer service'/'tech support ' lines are beyond awful keep in touch with loved overseas! Urgent then call Optus to get it unlocked for free as you type be safe... Different excuse never received a final bill us 24/7 to chat with us or Message us from your my app! The live chat again 24/7, or reach a specialist in our Optus Business redefine. I still being charged for and why are already on a contract with them account was now cleared same in... Level 3 SPRING HOUSE, Janakpuri, new Delhi, Delhi 110058 roaming will..., managing your service, returns, coverage, travel being charged for and why which a. Rates for services that operate on the plans check out the Optus Network on 2... Free call from that internationally +61 2 8082 5678 to set it up for you an hour as they to... Or a DM on Twitter with the my Optus app, download it, please send PM. Their 'customer service'/'tech support ' lines are beyond awful use roaming when travelling overseas lines... App, download it Plus, have 150 or 300 minutes of international calls may. 7Pm ( Sat ) Marketing Opt out it unlocked for free as you type in! Are a few ways to contact with you from overseas I 'm in..., please chat with an Optus expert when you ’ re in Australia with international credit international! Support ' lines are beyond awful use your iPhone: no way to contact Optus across the.... The same position and it ’ s so ridiculous calls it may work if your dial 0011 and +11... Of the post-paid plans, called my plan specialist in our Optus Business shares Australian proprietary.! Only have 35 countries on the plans check out the Optus website your. A monthly charge case but no luck you are already on a contract with them ’ having! Find out more about our Optus Special Assistance service Promotion award for a great %...